Growth starts with feedback tools, how to achieve this in 2023?
In an era of data abundance, there is an expectation that important strategic decisions are made on the basis of data and objective conclusions. Yet we often see that it…
Feedback at the moment surpreme
An article by our partner HappyOrNot shows that in the United States alone, $1.6 trillion is lost due to customers switching companies due to poor service. This is a shame…
What can feedback smileys mean for your sector?
Measuring feedback using feedback smileys is used in many industries. Although the application and experience in the different sectors may be the same, it often serves a different goal. Which…
5 tips to better measure customer satisfaction
How often have you left a review for the restaurant where you had a pleasant evening with good food and drinks? How many times have you done that at a…
Employee satisfaction: the importance of satisfied employees
While the trend of working from home has been on the rise in the past five to ten years, this has taken a tremendous sprint during the pandemic. Working from…
Hybride feedback with feedback smileys: the ideal solution for your omnichannel strategy
Successfully improving your products or services is impossible without customer feedback. Without customer feedback, it is very difficult to gain insight into the customer experience. How does the customer experience…