An article by our partner HappyOrNot shows that in the United States alone, $1.6 trillion is lost due to customers switching companies due to poor service. This is a shame…

Measuring feedback using feedback smileys is used in many industries. Although the application and experience in the different sectors may be the same, it often serves a different goal. Which…

How often have you left a review for the restaurant where you had a pleasant evening with good food and drinks? How many times have you done that at a…

While the trend of working from home has been on the rise in the past five to ten years, this has taken a tremendous sprint during the pandemic. Working from…

Successfully improving your products or services is impossible without customer feedback. Without customer feedback, it is very difficult to gain insight into the customer experience. How does the customer experience…